Episode 3 of our docuseries on Lean in Brazil takes us to the country's second largest bank. Discover how Bradesco strives to improve its processes to provide more value to its customers using Lean Thinking.

In January, I visited Bradesco at its giant headquarters in São Paulo to learn about the Lean work taking place in the Service and Operations Department. The organization is developing its people in hopes of changing their mindsets and encouraging them to work together more actively and become problem solvers.

Thank you to Lean Institute Brasil for facilitating this visit.

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