In the section 'Customer Value' we dive into the five Lean principles, with a keen eye for customer value. You discover exactly what your customer experiences as valuable - and just as important: what they absolutely do not want. You will learn the crucial difference between value-creating and non-value-creating activities. The latter we call the 7 wastes, and herein lies often a huge, untapped improvement potential within your daily processes! By eliminating waste, you focus on what really counts. Because in Lean : don't improve what can, but what must!

The following topics will be covered:

• Introduction and history of Lean
• Customer value (SQDC).
• The 7 wastes

In the Understanding section, you lay the foundation for any successful improvement by mapping your team or department's current performance with razor-sharp clarity. You will learn how to measure this performance, how to make it factual and how to create a shared picture with your colleagues and managers. You'll also discover how to create an effective

board discussion and visualize performance. We will also discuss the power of a 'Gemba Walk': how to conduct it effectively and why it is so essential for really understanding your processes. Because a good insight into where you are now is the starting point for successful improvement!

The following topics will be covered:

• Operational management
• Board discussions (day start, week start)
• Visualize
• Gemba walk

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Within a Lean organization, we love problems! After all, they are the indicators that something needs to be optimized. You learn to recognize different types of problems, how to get to the root cause of them, and how to actually realize improvements. We do this by carrying out a concrete improvement project - the key to your Lean Green Belt certification!

Improvement is often quite difficult, let's face it! Jumping to a solution too quickly without understanding what is really going on? Skip the cause analysis because we think we already know the solution? Solving a problem that afterwards turned out to be just a fire-fighting exercise? Trial and error instead of lasting improvement? You must have experienced it before!

In the Lean Green Belt Belt, we help you learn new, effective improvement routines. Depending on the complexity and desired impact of your improvement, we provide you with various proven methods to structurally, and permanently, solve problems and achieve goals. Because don't forget: we are only really able to solve a problem when we understand what is going on and why.

The following topics will be covered:

• Problems, problem funnel
• PDCA (Plan-Do-Check-Act).
• A3 troubleshooting
• Crime scene
• Fishbone diagram
• Analysis(including 5 x by what)
• Countermeasures
• Experiment

Do you recognize that unstable processes are the cause of disappointing results? In the 'Stabilize' component, we map out exactly how your processes are really performing. We visualize the way the work is organized, so you can immediately see where the obstacles and waste are and how you can effectively eliminate them. After all, unpredictability and unreliability towards the customer can be directly traced back to instability in your processes.

Even from a traditional process organization, as a team you will discover the direct impact of the various Lean methods on your processes and the performance resulting from them. Thus, you immediately apply the knowledge gained in the first three days in a concrete practical assignment. From observations and thorough analyses to targeted experiments: the result is a significant performance improvement with higher quality, delivery on schedule, optimal flexibility and maximum utilization of available capacity - the basis for stability and standardized work.

The following topics will be covered:

• Describing the work (Job Method).
• Instructing (Job Instruction)
• Skill matrix(Skill matrix)
• Managing relationships (Job Relations)
• Stock levels
• Supply the process
• Quality of material
• Standardized Work.
• 5S workplace organization
• Kaizen and ECRS (Eliminate, Combine, Rearrange, Simplify)
• OEE/TTE (Operational Effectiveness of Equipment/Total Team Effectiveness).
• SMED (Single Minute Exchange of Dies or changeover time reduction)

After this training, you have the unique option to become certified as a Lean Green Belt. If you pass, you will receive the globally recognized Lean Green Belt certificate, issued by the prestigious Lean Global Network. You obtain this certificate by passing a theory test about your Lean on the one hand, and on the other hand by demonstrating through a practical assignment that you can independently improve processes using Lean techniques.

We advise you to start with an improvement project within your own team or department at the beginning of the training. This way we take your daily practice as a starting point and help you to apply Lean directly in your work. What problem do you want to solve, or what performance do you want to improve?

We would love to help you complete this training and your improvement project successfully! Experience shows that participants who are coached by one of our experiencedMaster) Black Belts complete their projects faster, with greater impact and a better result. This makes coaching a very valuable investment in yourself and in the success of your project.

Do you want to be certified as a Lean Green Belt? Then we advise you to also take a minimum of 6 hours of personal coaching. You will be assigned a (Master) Black Belt coach and together you will schedule 6 online coaching appointments, flexible at the times and milestones that are most appropriate for your improvement project.