The managing director in the Netherlands got his hands on one of our Lean books, and after a 20-year career in Japan, he recognized the way of working.
He invited the Lean Management Institute to help greatly improve the organization in the Netherlands, too, using Lean, with positive effects on the way of working, cooperation with dealer organizations and financial results. We then helped several dealers to optimize their organization, from workshop to sales. The Volvo Business System is based on our knowledge and experience and is now being implemented worldwide.
