In this article taken from LEI's Design Brief, Jim Morgan talks about the often overlooked topic of building quality into new products. Learn how a customer-centric approach in development can prevent costly rework and build lasting trust.

Small businesses represent about 90% of the global economy and account for a large proportion of employment. Yet they are often overlooked when it comes to Lean Thinking. Most Lean transformations we hear and read about involve medium and (more often) large organizations - many of them employing thousands of workers and relying on supply chains that span several continents. But the experience of Lean Institute Brasil (LIB) and SEBRAE over the past three years proves that Lean Thinking can also have a very positive impact on SMEs.

When it comes to fighting climate change, we can't accomplish much until we fundamentally challenge the way we think about resource consumption. Lean is our tool to do just that.